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Banker wishes grandmas could see her success |
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By Rosemary McCoy
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Tuesday, 31 July 2007 |
The Question and Answer feature helps readers learn more about prominent people in the business community. This issue’s Q&A profiles Pam Moser of Wells Fargo, who recently was promoted to community banking district manager for South Dakota and southwestern Minnesota. She will manage retail banking initiatives across the region.
 Wells Fargo's Pam Moser says she was a spender rather than a saver as a child. (Inertia/for the SFBJ)
Name: Pam Moser
Title: Community banking district manager for Wells Fargo
Hometown: Sioux Falls
Age: 54
Background: Graduate of Lincoln High School, University of Sioux Falls and National Personnel School, Boulder, Colo.; started banking career at what is now U.S. Bank; worked at Marquette Bank before joining Wells Fargo in 2003; past board positions for the YWCA, United Way and Food Service Center
Family: Husband, Dan; daughters, Amy and Ali; four grandchildren
Q: Tell me about your interests and hobbies.
A: “I love to exercise. It keeps my stress level in check, and I feel better about myself. I also love to spend precious time with my grandchildren, who range in age from 7 months to 5 years old. They keep me humble.”
Q: How did you become interested in your field?
A: “I was an education major in college. After graduation, teaching positions were scarce, so I took a job as the executive secretary to the president of National Bank of South Dakota, formerly First Bank, and now U.S. Bank. That’s where I really learned the banking industry. The more I learned about it, the more I enjoyed it. So I decided to stay.”
Q: What do you enjoy most about your work?
A: “I’m proud to work for Wells Fargo because our company understands the value of people as a competitive advantage. Our team members understand and appreciate that products and services don’t build relationships, people do. That’s why we all work so hard to do it right for the customer every time. From my own perspective, I thrive on the opportunity to work with people and help them grow. It’s really rewarding to help people develop their skills and to see team members succeed in their positions. I’m excited about my new role because every community within this region is blessed with seasoned team members who are dedicated to understanding the needs of our customers and providing the right products and services to help them become financially successful.”
Q: What do you see in the future for retail banking?
A: “I think the two main concerns people have are good health and financial security. At Wells Fargo, we have an awesome responsibility, and we take that very seriously. That responsibility is exactly why we ‘run it like we own it.’ For us, it’s community banking. We empower our team members to make decisions and to do what’s right for our customers because they’re at the heart of everything we do. We know that if we do what’s right for our customers, we’re doing what’s right for our company. We also have to ‘wow’ them. Everyone’s a customer, and we all know what it feels like when we’re treated like our business is important. Maybe it’s at the cleaners or the grocery store, a restaurant or whatever. We’ve all had a situation where we’ve been ‘wowed!’ We walk out and we say, ‘Those people really listened to me and helped me get what I need.’ When a personal banker helps a customer in one of our stores, we want them to say, ‘That was great. I can’t wait to tell someone.’ In essence, banking today is about the customer’s experience. And at Wells Fargo, our team members are the single most important influence on our customers.”
Q: Were you a saver or a spender as a child?
A: “I’d have to say a spender. I love clothes.”
Q: How do you find time to balance your work and your family?
A: “The credit goes to my husband. He was always there for me when I had to frequently travel or put in extra hours, which was often when our girls were growing up. His support has allowed me to take on new responsibilities, which has led to this promotion.”
Q: What’s your favorite summertime activity?
A: “My husband and I spend summer weekends at Lake Okoboji.”
Q: What’s your favorite getaway?
A: “Cancun, Mexico.”
Q: What kind of music is in your car or what do you listen to on the radio?
A: “My daughters always laugh at me because I still listen to the Top 20 hits. I know the words to more songs than they do, but my moves aren’t as good as they used to be.”
Q: If you could have dinner with two or three people, alive or dead, who would you choose and why?
A: “My two deceased grandmothers. Both were my inspiration when I was young, and neither saw what I was able to accomplish. I know they would be proud of me. I’d love to share with each of them the impact they had on me in raising my family and aspiring to be a better person.”
Q: Do you have a charity or organization that’s especially close to heart?
A: “My work for the United Way has been really rewarding. It’s pretty incredible to have someone tell you, ‘Thanks, you’ve made a difference in my life.’ It’s taught me appreciation, compassion and a great deal of respect.”
Q: What are the best and worst things about living in Sioux Falls?
A: “For me, the best thing about living in Sioux Falls is the size of our community. It’s growing, but there is still very much a sense of community present within this city. The worst thing about living in Sioux Falls – well, there’s not a worst thing. I’ve lived here my entire life, so that tells you how much I love this community. If I had to choose anything, I could say maybe Saturday afternoon traffic at the corner of 41st Street and Louise Avenue. That can be pretty rough. When my daughters were in high school, I asked them not to drive on 41st Street on Saturdays.” |
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